You have 14 days to return or exchange an item purchased via


Step 1. Fill out the pack slip included in your delivery.

Step 2. Package your return and seal securely.

Step 3. Use the Collect Plus label included in your parcel and return to your nearest Collect Plus store. Please keep a Collect Plus receipt for reference. 

Step 4. We will issue your refund within 3-5 working days once receiving your parcel or will contact you regarding an exchange within 2 working days of receipt.